Last Updated: 15th November 2025
Thanks for using our Services.
TenantSphere provides property management software to Businesses and is accessible via any internet-connected device. We also provide an Android and iPhone/iPad app.
If You browse any of our Websites or use any of our Services You agree to comply with and be bound by these Terms. These Terms are binding on any use of the Service and apply to You from the time that TenantSphere provides You with access to the Service.
These Terms are not intended to answer every question or address every issue raised by the use of the Service. It is Your obligation to ensure that You have read, understood, and agree to the most recent Terms.
By registering to use the Service you acknowledge that You have read and understood these Terms and have the authority to act on behalf of any person for whom You are using the Service. You are deemed to have agreed to these Terms on behalf of any entity for whom you use the Service.
TenantSphere reserves the right to change these Terms at any time and you are bound by such changes
Your registered TenantSphere account.
A real estate professional using the Service; a TenantSphere Agent is vetted and trained by TenantSphere.
Any data, content, files, or information you submit or upload.
All IP rights worldwide.
A person authorized by a Subscriber to access the Service.
A property owner/manager listing or managing properties on the Service.
A third‑party provider facilitating payments (including mobile money operators and aggregators).
Providers (e.g., moving, maintenance) who may receive assignments via the Service.
The person or entity that creates the Account.
An end user seeking or managing rentals via the Service.
A landlord‑submitted listing that passed pre‑publication checks under Section 6A.
A listing created and published by TenantSphere subject to verification standards.
tenantsphere.com and any app or domain we operate.
The Subscriber and, where the context permits, an Invited User.
Our Privacy Policy forms part of these Terms.
You warrant you have lawful authority and consents to provide personal data of others, under applicable law (Cameroon law and, where relevant, GDPR).
We may process/store data on secure infrastructure (possibly outside Cameroon) with appropriate safeguards for cross‑border transfers. A Data Processing Addendum (DPA) is available where legally required.
We grant a non‑exclusive, non‑transferable right to access the Service for lawful purposes per these Terms.
Keep credentials secure. Notify us immediately of unauthorized access.
Minimum age: 18.
We may require identity/business/property verification (e.g., ID, proof of ownership/mandate).
You agree to AML/CFT and sanctions screening. We may restrict features if verification fails or risk is detected.
TenantSphere (or licensors) owns all IP in the Service (designs, code, databases, branding).
You retain ownership of your Data; you grant us a worldwide, non‑exclusive, royalty‑free license to host, store, process, transmit, display, back up, and use Data to operate/improve the Service. Public areas: you grant a license to display/use publicly posted content. Do not post unlawful, defamatory, discriminatory, or infringing content.
Listings are either Verified Listings (landlord‑submitted and verified by TenantSphere) or TenantSphere Listings (published by TenantSphere).
Prices, availability, and terms are provided by landlords/agents and may change.
Tours may be organized by TenantSphere Agents. Follow lawful instructions regarding safety/building rules and applicable fees shown in‑app.
Electronic documents and signatures may be facilitated and are legally valid where permitted by law. Unless expressly stated, TenantSphere is not a party to your lease.
TenantSphere Agents are vetted and trained on platform use, code of conduct, anti‑fraud practices, and applicable Cameroonian laws/regulations. They may be employees or independent contractors. We may suspend/remove agents for policy breaches.
We may request documents, decline publication, annotate, or remove listings that fail checks or become non‑compliant.
TenantSphere may publish its own listings labeled accordingly and subject to equal or stricter verification standards.
We may re‑verify, annotate, correct, suspend, or delist any listing for accuracy, safety, legal, or policy reasons.
Verification reduces fraud and obvious inaccuracies; it is not a structural survey, legal title opinion, or guarantee of habitability/fitness. Perform your own inspections and legal review.
We may reject, annotate, or remove listings; suspend accounts; and notify affected users if material misrepresentation or breaches are identified.
You will indemnify TenantSphere for losses arising from inaccurate or unauthorized listings or IP/privacy violations.
The Service links to or integrates third‑party services (payments, storage, analytics, identity verification). We are not responsible for their content, terms, or policies. Your use is governed by their terms.
Certain features require paid subscriptions or fees (e.g., visitation fees, commissions). Prices are shown in XAF unless stated otherwise and may change.
Fees are payable in advance and are generally non‑refundable unless required by law or expressly stated.
You are responsible for taxes and operator/network fees.
Payments are processed by Payment Processors and mobile money operators (e.g., MTN MoMo, Orange Money) subject to their onboarding, KYC, limits, fees, and terms.
Funds are held/settled by the Payment Processor or its financial institution partners, not by TenantSphere.
Payments may be reversed (payer dispute, bank reversal, fraud, non‑compliance). You are liable for resulting deficits, fees, and costs. We may debit a linked method, offset balances, suspend features, or require additional verification.
We may delay, decline, reverse, or limit transactions where suspected risk or policy breaches arise. Contact support to request a review.
TenantSphere is not a debt collector and does not guarantee tenant payments or lease performance.
If you connect a bank/financial account, you authorize the provider to share selected financial data with us. Authentication occurs on provider pages; disconnect anytime.
Availability of bank‑connect features in Cameroon may vary by provider/region.
AI outputs may be inaccurate or incomplete and are provided as‑is for convenience. Do not rely on AI for legal, tax, or accounting advice.
Do not input unlawful or highly sensitive data unless necessary and authorized.
We may change or suspend AI features at any time.
We aim to respond within a reasonable timeframe but do not guarantee specific SLA. Support is not legal, tax, or accounting advice.
Staff may access your Account data to troubleshoot or provide support.
The Service (including Verified Listings and TenantSphere Listings) is provided as is and as available. While we verify landlord‑submitted listings and vet/train TenantSphere Agents, we do not warrant uninterrupted, error‑free operation or complete accuracy.
Verification is limited to Section 6A checks; it is not a substitute for your own inspections or legal review.
Property condition, title, neighborhood factors, and legal compliance are the responsibility of landlords/tenants/agents. Seek professional advice when needed.
To the maximum extent permitted by law, TenantSphere is not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, goodwill, or business. Our aggregate liability for all claims in any 12‑month period is limited to the total fees you paid to TenantSphere in that period for the specific Service giving rise to the claim.
You will indemnify and hold harmless TenantSphere, its affiliates, and personnel from claims, losses, damages, and costs (including reasonable legal fees) arising from your: (a) breach of these Terms or law, (b) Data or content, (c) use of the Service, or (d) disputes with other users.
Landlords/Agents specifically indemnify TenantSphere for claims arising from inaccurate/unlawful listings, lacking authority to advertise/let, or breach of Section 6B.
We may suspend or terminate your Account or access at any time for breach, risk, non‑payment, legal request, or technical/security reasons.
You may cancel anytime; fees already paid are non‑refundable unless required by law. Upon termination, your right to use the Service ends.
You own your Data and grant us rights needed to operate the Service.
You are responsible for backups. We use reasonable safeguards but do not guarantee no data loss.
Post‑termination, we may retain data as required by law or for legitimate business purposes, then delete or anonymize per our Privacy Policy. You may request deletion where applicable.
Each party must keep the other’s confidential information secret, using it only to perform under these Terms, unless disclosure is required by law.
Neither party is liable for delays caused by events beyond reasonable control (e.g., outages, strikes, regulatory actions, natural disasters).
We may assign these Terms. You may not assign without our prior written consent.
We may notify you by email or in‑app. Keep your contact details current. Your notices to us must be sent to support@tenant-sphere.com (or as specified on our Website).
We may modify, suspend, or discontinue features. We may update these Terms and will post the effective date. Continued use constitutes acceptance.
These Terms are governed by the laws of the Republic of Cameroon. The courts of Douala, Cameroon, shall have exclusive jurisdiction, subject to any mandatory consumer protections.
Where payment or financial services are implicated, applicable CEMAC/BEAC regulations and operator terms may also apply.
TenantSphere may provide these Terms in English and French. In case of inconsistency, the English version controls unless Cameroonian law requires otherwise.
These Terms and the Privacy Policy constitute the entire agreement, superseding prior understandings. If any provision is unenforceable, the remainder remains in effect and the provision will be modified to the minimum extent necessary. Failure to enforce a provision is not a waiver.
Email: support@tenant-sphere.com
Website: https://tenant-sphere.com
In‑app: More → Contact Us